Onboarding Employees with Micah Rowland

Onboarding Employees with Micah Rowland

Micah Rowland isn’t your everyday builder. He doesn’t build homes, cabinets, or even software. As COO of Fountain, Micah builds people, teams, and processes. He offers a wealth of advice on building and scaling teams, and the importance of documentation. But what we talk about isn’t just applicable to building teams – it’s applicable to anyone building a business that will eventually scale.

How to Create Great User Documentation with Nancy Hidebrandt

How to Create Great User Documentation with Nancy Hidebrandt

Nancy Hildebrandt has a lot of experience in documentation and software systems, starting back in the Sun/Java days. In this episode, we talk all about building out a good support system and what that process looks like. We also talk about the importance of creating good documentation, listening to your customers, and so much more. It’s a great conversation and one that everyone can benefit from, no matter what the role.