How I Built It

A podcast about building things on the web

support

Joe Howard and WP Buffs

October 23, 2018

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Joe Howard is the founder of WP Buffs and has lots of experience managing a fully remote team, building a business on Monthly Recurring Revenue (MRR), and of-course, offering top notch support to those who need it. In this episode we get deep into a lot of different topics surrounding those area, and much more.

Show Notes

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Nancy Hildebrandt and Creating Great Documentation

May 1, 2018

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  • Jilt: The easiest way to recover abandoned shopping carts on WooCommerce, easy digital downloads, and Shopify.
  • Liquid Web: Fast, Managed WordPress hosting whether your users are logged in or logged out. Get 50% off the first 2 months.

Nancy Hildebrandt has a lot of experience in documentation and software systems, starting back in the Sun/Java days. In this episode, we talk all about building out a good support system and what that process looks like. We also talk about the importance of creating good documentation, listening to your customers, and so much more. It’s a great conversation, and one that everyone can benefit from, no matter what the role.

Show Notes

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Episode 54: The GiveWP Team

October 10, 2017

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  • SIteLock
  • Liquid Web: Fast, Managed WordPress hosting whether your users are logged in or logged out. Get 50% off the first 2 months.
GiveWP is a plugin that helps you accept donations on your WordPress site. I got to talk to Matt and Devin about all sorts of other stuff though, like collaboration on a large team and the importance of great support. 

Show Notes

Episode 45: Ryan Sullivan and WP Site Care

August 8, 2017

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  • SIteLock
  • Liquid Web: Fast, Managed WordPress hosting whether your users are logged in or logged out. Get 50% off the first 2 months.

Ryan Sullivan is the founder of WP Site Care, a business that helps service and maintain WordPress sites. In this episode, we talk about building a business that meets a need and defines expectations, some great tools for running a support business, and what customer care really means.

Show Notes

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